We are aware that you put your trust in us. We see it therefore as our responsibility to protect your privacy. We’ll let you know here what information we collect when you use our website, why we collect it and how we thus improve the user experience. To understand exactly how we work. This Privacy Policy applies to all services of madumadu.

madumadu is not responsible for the privacy policy of other websites and sources.

By using this website, you accept the privacy policy of madumadu.

madumadu respects the privacy of all users of its site and ensures that the personal information you give us is confidential.

Using the website www.madu-madu.com or www.madu-madu.nl

When you sign up for any of our services, we ask you to provide personal information. These data are used to be able to carry out the service. We need your name, address and contactinformation in order to be able to process your order and send you your package. And we need your e-mail/phone number in order to contact you in case of problems concerning the delivery of your package or payment issues. The data is stored on the secure servers of madumadu or that of a third party. We will not combine this data with other personal data we have.

We have outsourced our warehouse to a third party. We have a Data Processing Agreement with this party. They have access to the name , address and contactinformation of our customers in order to be able to send all packages.

Communication

When an e-mail or other messages to us, we may retain those communications. Sometimes we ask you for personal details that are relevant to the particular situation. This makes it possible to process your inquiries and respond to your requests. The data is stored on secure servers of madumadu or those of a third party. We will not combine this data with other personal data we have.

Storage/saving 

We store/save the data provided by customers as long as we are legally forced to do so. The legal retention period for the tax authorities is 7 years in The Netherlands.

E-mail correspondance / whatsapp contact concerning questions regarding products, issues regarding deliveries etc, will be kept as long as the issue is pending and will be deleted maximum a year after the conclusion of the issue, unless it is necessary to keep it as a proof.

Cookies

We collect data for research to gain a better understanding of our customers so we can tailor our services accordingly.

This website uses a minimum of “cookies” (small text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to secure servers of madumadu or that of a third party. We use this information to track how you use the website, compiling reports on the website activity and providing other services relating to website activity and internet usage.

You can find a list of the cookies we use here

Means of use

We do not collect or use information for purposes other than the purposes described in this Privacy Policy, unless we have obtained your consent for this beforehand.

Third parties

The information is not shared with third parties unless it is necessary to fulfill our obligation under the law (tax authorities) or to execute our agreement with customers (warehouse, woocommerce, website etc). In some cases, the information can be shared internally. Our employees are obliged to respect the confidentiality of your data.

Changes

This privacy statement is tailored to the use and capabilities of this site. Any adjustments and / or changes to this site could lead to changes in this privacy statement. It is therefore advisable to regularly check this privacy statement.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete any personal information provided to us at the moment.

Sign-up/unsubscribe newsletter 

 At the bottom of every mailing you will find the opportunity to modify your data or to unsubscribe.

Modify/unsubscribe communication

If you want to change your data or you want to get yourself out of our files, you can contact us. See contact information below.

Turn off Cookies

Most browsers are initially set to accept cookies, but you can reset your browser to refuse or to give to all cookies when a cookie is being sent. However, it is possible that some features and services on our and other websites may not function properly if cookies are disabled in your browser.

Questions and feedback

We regularly check whether we have complied with this Privacy Policy. If you have any questions about this privacy policy, please contact us: info@madu-madu.com.