In this section you’ll find the answers to frequently asked questions. Do you have a question which is not listed below? Contact us through email: info@madu-madu.com or fill in the contact form.
ORDER AND DELIVERY
What is your delivery lead time?
Our objective is to deliver any order within 3 days. We do our best to send all received orders on the same day. Orders during weekends are processed on Monday. PostNL does not deliver on Sundays and Mondays.
How do you deliver my order?
We send our packages by using the transport company Post NL.
Shipping costs within the Netherlands
The shipment costs are determined by the weight and size of the package sent.
Shipping costs Belgium, Germany
The shipment costs are determined by the weight and size of the package sent.
Shipping costs France
For shipping costs to other countries, please contact us.
All international shipping costs are fixed and are not subject to quantity discounts or free shipping promotion. Special promotions where free shipping is offered is only valid for addresses in the Netherlands.
Can I order a product by phone or email?
No, that is not possible unfortunately. You may order in our web shop only. Our system is simple and user friendly, but if you have any questions how to order online, you can always contact us through email.
I want to order a specific product, however it shows out-of-stock. Can I not order it anymore?
That is correct. You may always contact one of the stores where we sell our products , they might have some remaining stock.
Do I always receive an order confirmation when I submit an order?
Yes, when you order in our webshop you will always receive a confirmation at the email address you entered during the order process.
Can my order be packed like a present?
Every order is sent with good looking wrapping paper, making it the best gift!
I accidentally ordered the wrong product, can I change or cancel this?
Please send an email to info@madu-madu.com If you have ordered out of office hours your order is processed the next working day.
CHANGES AND RETURNS
How do I return an item?
Do you want to change or return an item? Within 14 days after having received your order you can return the goods without problems. In the email confirmation of your order you will find a return form, or you may download it in the section below. Print it out and fill in the required fields. Attach this form to the package, otherwise your return will not be dispatched. When you return your item, please consider the following:
Address to return your product(s):
madumadu
Westvlietweg 144
2495 AG, Den Haag
The Netherlands.
After having received your package you will receive an email. If you are eligible for a refund the amount will be transferred as soon as possible (usually within 3 business days after receipt of the return), but always within 7 days.
I received the wrong product. What’s next?
That’s annoying, but obviously we will solve it for you. Please contact us via info@madu-madu.com or use the contact form and mention that it is a wrong order. We will contact you.
Payments madumadu accepts the following payment methods:
madumadu works with Sisow, an independent Payment Service Provider, an intermediary between e-commerce stores, consumers and banks. This to ensure that all payments are executed in a secure environment. For more information see www.sisow.nl